Agencies of the United Nations system continue to work towards the harmonization of ICT services, at both the country and headquarters levels. Analysis performed as part of the report of the Secretary-General on the quadrennial comprehensive policy review (A/67/93-E/2012/79) indicates that shared ICT infrastructure introduced into several programme countries has begun to show results in terms of efficiencies. In 2012 the ICT Network performed a further analysis of the technology requirements of country teams and determined that additional benefits could be realized by broadening the focus of technology support to country teams from just infrastructure to also include business process analysis. While only in the early stages, this broader approach to the application of ICT promises to increase the efficiency of country teams.

While the application of information and communication technology solutions can offer organizations increased productivity and efficiencies, in a more inter-connected world these same technologies present information security challenges, and in 2012 the United Nations system ICT community agreed to work together to improve its ability to prevent and respond to information security incidents. Recognizing that individuals within an organization represent the weakest link in the security chain, the ICT Network has begun to develop a common syllabus for training staff members to recognize the most common threats and ways to avoid them. In addition, United Nations agencies acknowledge that monitoring and responding to information security incidents can be more efficient through a joint effort and, in 2012, agreed to create a shared system-wide facility to perform some of the basic information security monitoring functions, allowing agencies to respond more quickly and effectively to these events.